Politique de confidentialité

PRIVACY POLICY — Gentle Baby Care

Last updated: January 9th, 2026

Gentle Baby Care operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide customers with a curated shopping experience. Gentle Baby Care is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1) Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been de-identified or collected anonymously.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

Contact details: name, address, billing address, shipping address, phone number, email address
Financial information: payment card information, payment confirmation, transaction details (payments are processed by secure payment providers; we do not store full card numbers)
Account information: username, password, preferences and settings (if you create an account)
Transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled
Communications: messages you send us (customer support inquiries, etc.)
Device information: IP address, device identifiers, browser and network information
Usage information: how you interact with or navigate the Services

2) Sources of Personal Information

We may collect personal information from the following sources:

Directly from you (when you place an order, create an account, contact us, etc.)
Automatically (through cookies and similar technologies when you browse our website)
From service providers (payment processors, shipping carriers, analytics providers, customer support tools)
From partners or third parties (for example, advertising partners where permitted by law)

3) Cookies and Tracking Technologies

We use cookies and similar technologies (including those provided by Shopify and marketing/analytics partners) to:

operate and improve the Services
remember preferences
measure performance and traffic
support marketing and advertising

You can control cookies through your browser settings. If available on our website, you may also manage cookies through our cookie preferences banner.

4) How We Use Your Personal Information

We may use your personal information to:

A) Provide, Tailor, and Improve the Services

Including to process payments, fulfill orders, manage shipping, handle returns/exchanges, manage your account, provide customer support, and improve your shopping experience.

B) Marketing and Advertising

Including to send marketing communications (email/text/postal mail where permitted), and to show relevant ads on our Services or other websites.

C) Security and Fraud Prevention

To protect the Services, prevent fraud, authenticate accounts, and investigate suspicious activity.

D) Communicate with You

To respond to inquiries, send order updates, and provide support.

E) Legal Reasons

To comply with legal obligations, respond to lawful requests, and enforce our policies.

5) How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

Shopify and service providers who support our business (payment processing, shipping, analytics, customer support, cloud storage, IT services)
Marketing and advertising partners to provide marketing services and targeted advertising (where permitted by law)
When you direct or consent to sharing information (ex: social media integrations)
Affiliates (if applicable)
Business transactions (merger, acquisition, bankruptcy)
Legal compliance and protection (to respond to subpoenas, enforce policies, or protect our rights)

6) Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of the Services to provide and improve Shopify’s services.

Your information may be shared with Shopify and relevant third parties, some of which may be located in countries other than where you live, in order to provide and improve the Services.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

7) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their policies.

8) Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, please contact us to request deletion.

9) Security and Retention

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

10) Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

Access / Know what personal information we hold
Delete personal information (subject to legal exceptions)
Correct inaccurate information
Portability (receive a copy of your information)
Opt out of targeted advertising / “sale” or “sharing” where applicable

Marketing emails

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. You may still receive non-promotional messages (order updates, account notices, etc.).

Targeted advertising opt-out

To request an opt-out from targeted advertising or certain data sharing (where applicable), contact us at:
gentle.baby.care@hotmail.com or +1 (514) 402-7074
You can also limit cookies via your browser/device settings.

We may need to verify your identity before processing requests.

11) Privacy Officer (Québec – Loi 25)

If you are located in Québec, you may contact the person responsible for the protection of personal information (“Privacy Officer”) at:

Email: gentle.baby.care@hotmail.com
Phone: +1 (514) 402-7074

12) Complaints

If you have concerns about how we handle personal information, please contact us using the details below. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

13) International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your region. Where required, we rely on recognized transfer mechanisms.